Sad State: Media Reporting About Social Media: If you know enough about social media, and you read with a critical eye, you'll be both saddened and shocked at the shallow and misleading reporting about social media subjects, not only in online media outlets, but also in print, and including major "used to be reliable" sources like the New York Times, and CNN. In fact, when you stop skimming and start reading, you'll find that the majority of reporting is incomplete, lacking in any analysis or critical thinking, and ultimately vastly misleading to readers. Oddly enough, it's this shoddy journalism and lack of critical thinking that has, in part, fueled the social media craze and its rapid growth, as social media fanatics repeat any positive information social media that appears...well, anywhere.
Why does this take place? Perhaps nobody really knows, at this point. Perhaps it's a shift to superficial thinking in our cultures. Or that investigative, thoughtful writing has been replaced by sound bytes that simply repeat what is "accepted" as true. It is disturbing for two reasons. First, its impossible to find reliable sources for information about social media on which to make decisions, and second, it's impossible for most business people to distinguish between the "information" coming from hacks, and the information that comes from serious, analytical writers who are interested in truth rather than advocating for social media.
Recommended: Giving The Business to Social Media Research
Find out why most of the social media research is at best, misleading, and at worst, results in poor business decisions. Understanding how poor the research is, and how its almost always reported wrongly will help you THINK more effectively about what you read.
Tip: NEVER accept information about social media effectiveness at face value. Always ask relevant questions: Where did this information come from? Do the conclusions reflect the data included? Is the title of the article accurately reflecting the content? It's rare to see media err on the conservative side. Media almost always gets it wrong by making positive claims about social media.
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Top : Bad Reporting: The overwhelming majority of reporting about social media and business is false, logically flawed, based on unsubstantiated assumptions, or simply irrelevant. We're tired of not commenting. Here's the section where we will challenge you to THINK about the issues.
Articles:The power of social media for customer service (bad report) - by Graham CharltonStates the by the company dealing with a complaint online that it "showed" everyone how good the company was in terms of customer service. The reporting error? There is NO evidence that people paid any attention to the responses, or that people who saw the initial complaint(s) saw the wonderful responses. Assumptions are unsubstantiated. (Added: 28-Nov-2010 Hits: 102 ) Google's Gold Standard Search Results Take Big Hit In New York Times Story - by Danny Sullivan The New York Times has a great, detailed story out today about a merchant with an unusual marketing strategy: be mean to customers. Any publicity, even negative publicity, means a win with Google's ranking algorithms. Is he right? Maybe. Certainly the story illustrates the fallacy of Google's "gold standard" search results. (Added: 6-Dec-2010 Hits: 128 ) Customer Service in the Age of Social Media: A Lesson from Hewlett Packard (Misleading article) - by AugieRay Great example of a report that is based on unsubstantiated assumptions. The first is that a lot of people see negative comments made about companies, and the second is that such comments actually affect buying behavior. At last check HP seems to be withstanding a high volume of negative comments just fine. Doesn't that tell you something? (Added: 28-Nov-2010 Hits: 105 ) For DecorMyEyes, Bad Publicity Is a Good Thing - NYTimes.com - Hmmm, missing key points - by New York Times This well circulated NYTimes article talks about a company that operates on the basis of upsetting customers so much that they will write bad reviews, under the belief that this will push search engine rankings for the company. It's been often mentioned, but is it misleading? You decide. One issue that is not mentioned in the article is that most review sites use a "donotfollow" tag that tells Google not to use the link as a "positive factor" to rank the reviewed site. So, given that, the whole issue of bad reviews helping becomes...moot, making the entire article suspect. That said, there's a lot of good stuff in it. Be sure to read Danny Sullivan's comments, also included in this section. (Added: 6-Dec-2010 Hits: 96 )
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Pages Updated On:
16-Nov-2011
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08:07:35
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